General FAQs
What happens if I make a return?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We charge a flat fee of £1.99 for all returns. This fee must be paid before a postage label is sent via our system.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via your account by clicking here. Select the item(s) you want to return, the reason for returning and follow the instructions provided.
There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damage, broken or faulty. Please check your order as soon as you receive it and let us know right away if there is something wrong with the item, such as if it is broken, not working properly, or if you received the wrong item. This will help us look into the problem and fix it for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Please note we're currently unable to offer exchanges.
I have not received my order. What do I need to do next?
In the unfortunate event that your item(s) haven't turned up in a timely manner,
- Allow up to 1 working week for all home and garden products.
- Allow up to 2 working weeks for artisanal furniture products.
Email us at sales@theniftynook.co.uk and we will launch an investigation.
I have placed an order. How long will it take for my item to arrive?
Standard Shipping
Our standard delivery time is 2-3 working days (excludes furniture).
- £3.95 for UK Mainland
- £4.95 for British Forces & Northern Ireland
- Free delivery for any order over £50.
Express Delivery
Our express delivery time is 1-2 working days (excludes furniture).
- £5.95 for UK Mainland
- Not available for British Forces & Northern Ireland
Artisanal Furniture Delivery
Our standard furniture delivery time is 7-14 working days.
- £9.95 for UK Mainland
- Not available for British Forces & Northern Ireland
Unexpected Delivery Charge at Checkout?
We dispatch some items separately. We receive stock from different suppliers at different times of the day and we dispatch your items when they arrive to get them to you as soon as possible! Please email us at sales@theniftynook.co.uk and we'll look into your order.
I am not satisfied with my order and would like a refund.
If you are not satisfied with your product, please let us know by emailling us at sales@theniftynook.co.uk and we'll work with you to reach a resolution. If we decide a refund is more convenient, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Klarna FAQs
What happens if I make a return?
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.
There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.
What happens if I don’t pay for my Pay in 30 days order?
Your payment is due 30 days after the item is shipped. Klarna will alert you before payment is due to help remind you to pay on time. Pay in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Subject to status. Ts&Cs and late fees apply.
What happens if I don’t pay for my Pay in 3 order?
Klarna will alert you before payment is due to help remind you to pay on time. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment. Should this next payment attempt fail, Klarna will make a final attempt to collect payment and may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.